ListRefund and Cancellation Policy
Listbright credit packs are one-time purchases. There is no subscription to cancel and nothing renews.
Refunds
- Unused packs: if you haven't used any credits from a pack, you can get a full refund within 14 days of buying it.
- Partly used packs: within 14 days of buying, we refund the unused credits in proportion to the price you paid.
- Used credits are not refundable, because each one paid for AI work that was already done. Credits are only used when a product gets a suggested fix, so you're never charged for products that couldn't be fixed.
- Problems on our side: if a fault in our service used your credits without giving you usable suggestions, tell us and we'll restore those credits, even after 14 days.
- The 25 free credits given to new stores have no cash value and aren't refundable.
How to ask for a refund
Email support@metaflareinteractive.com with your store address and the order email or receipt. You can also reply to the receipt from Dodo Payments, which processes our orders as merchant of record. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
For purchases made in the Shopify app, include your store's myshopify.com address. Approved refunds are issued through Shopify and appear on your Shopify bill.
Cancellation
You can stop using Listbright at any time by deactivating the plugin or uninstalling the Shopify app. If we ever close the service, we'll give at least 30 days' notice and refund unused paid credits.
Your consumer rights
This policy doesn't limit any rights you have under the consumer laws of your country.